faq

1. what is your store's return/refund policy? 

BPM does not accept returns - refunds can be issued on a case-by-case basis, depending on the state of the purchased goods! 

2. where does your store ship? is international shipping available?

BPM ships internationally, with the exclusion of the UK. (for UK customers, you can still purchase over on etsy). this is because of the complications of dealing with VAT on bigcartel vs. etsy (who handles that automatically). 

3. my package was damaged/there's a mistake in my order. what can i do? 

send an email to barkmachinepress@gmail.com with your order number and a description of the situation; a solution will be determined on a case-by-case basis!